Complaint

Hi,

Wayward Jack here. I’m really sorry you’ve felt the need to come to this place, we’ll do everything we can to sort it out.

If you’d like to make a complaint including a report against another player please…

1), DO NOT EVER talk about hackers or bad people in places they might see you talking about them. Not on Discord, not on Twitter, not on Reddit, keep yourself safer. Don’t become their target. If you talk about hackers in our spaces we may just ban both of you

2). This is the place to report bad people, don’t upset the good people of Twitter and Discord, nothing there will get anything done, you’ll just upset people as they plead with you to come here and be part of the solution. All tickets get actioned. All. For nearly a decade.

3). Stop and think, Are you sure you want to do it. The server rules are here:¬†https://www.spaggie.com/server-rules/¬†They’re very flexible. But you’re asking us to do at least an hours work to find out what happened and then take action if justified

4). We reserve the right to take action we feel appropriate, and this action may be inaction. We do not relay actions taken and we don’t talk about actions in public

5). We will treat your complaint as confidential

6). Your complaint may require a server reset, think about that

7). It’s very rare we ever report back an action taken although we do occasionally have to ask for more information. After the report is submitted you may never hear anything, that doesn’t mean nothing happened. At any time the usual position is that all tickets from here are actioned.

8). Please only enter one incident per ticket. Make sure you get the time exactly right

9). If you have video it really helps, upload it to YouTube as unlisted and put the link in the form

10). Thanks

We ask for your Steam64ID, this is really important so we can isolate logs. If you do not submit a Steam64ID we will not action. If you need help finding your steam64ID use this: https://steamid.io (opens in new Window) A Steam64ID is of the format 765611980384xxxxx

Thanks!

@wayward_Jack

 

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